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Privacy Policy

Privacy Policy

Privacy Policy – Merchant Shine / MyNeed.ca

Last Updated: January 2025
Applies to all 16 service categories provided by Merchant Shine

1. Introduction

Merchant Shine (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all clients, contractors, and visitors.
This Privacy Policy explains how we collect, use, store, and protect your information when you use any of our 16 service categories offered through myneed.ca.

By accessing our website or submitting a service request or application, you agree to this Privacy Policy.

2. Services Covered Under This Privacy Policy

This policy applies to data collected across all 16 services:

  1. Cleaning Services
  2. Doula & Kids Care
  3. Senior & Disability Care
  4. Pet Care Services
  5. Electrical Services
  6. HVAC Repair & Installation
  7. Home Repair & Maintenance
  8. Carpentry Services
  9. Renovation Services
  10. Painting Services
  11. Smart Home & Security
  12. Outdoor & Seasonal Services
  13. Beauty & Personal Care
  14. Wellness, Fitness & Massage
  15. Education & Tutoring
  16. Art, Photography & Clip Design
 
Home services in Toronto

3. Information We Collect

We collect personal and non-personal information for the purpose of providing high-quality services and ensuring safety.

3.1. Personal Information (Clients)

  • Full Name

  • Phone Number & Email

  • Service Address

  • Type of Service Requested

  • Payment Information (processed securely via third-party providers)

  • Notes or preferences related to the service

3.2. Personal Information (Contractors / Workers)

  • Full Name & Date of Birth

  • Contact Information

  • Work Authorization Documents (PR, Work Permit, etc.)

  • Police Check

  • Skills, Experience & Certifications

  • Uploaded files (resume, portfolio, licenses)

  • Profile photos

3.3. Automatically Collected Information

  • IP address

  • Browser type & device data

  • Cookies & analytics

  • Visit duration and pages viewed

 

4. How We Use Your Information

We use your information to:

  • Process bookings and service requests

  • Match clients with suitable contractors

  • Verify worker eligibility and safety requirements

  • Provide customer support

  • Send important updates or confirmations

  • Improve site performance and user experience

  • Ensure safety, legal compliance, and record-keeping

5. Sharing & Disclosure of Information

We DO NOT sell personal information.

Information may be shared only with:

  • Contractors assigned to your service

  • Payment processors (Stripe, PayPal)

  • Legal or government authorities (only when required by law)

  • Internal team for verification and support

All partners follow strict confidentiality standards.

6. Data Storage & Security

We use secure, encrypted systems for storing all data.
Security measures include:

  • SSL encryption (HTTPS)

  • Secured servers and firewalls

  • Limited staff access

  • Encrypted file uploads

  • Regular security audits

Workers’ documents (e.g., Police Checks, licenses) are stored securely and never shared publicly.

7. Cookies & Tracking

We use cookies for:

  • Website performance

  • Analytics (Google Analytics, Search Console)

  • Improving page load speed

  • Personalizing user experience

Users may disable cookies in their browser at any time.

8. Third-Party Services

Our website may use third-party tools including:

  • Google Analytics

  • Google Ads

  • Facebook Pixel

  • Payment gateways

  • Cloudflare / CDN services

  • SEO plugins (Yoast, RankMath)

Each provider follows its own privacy policy.

9. Your Rights

Users in Canada have the right to:

  • Request a copy of their personal data

  • Correct inaccurate information

  • Request deletion of their data

  • Withdraw consent at any time

  • File a complaint if privacy rights are violated

Requests can be submitted at:
📧 support@myneed.ca

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 unless provided by a parent or guardian (in specific cases like babysitting requests).

11. Policy for Workers (Contractors)

Workers applying through our website agree that:

  • Information submitted must be accurate

  • Uploaded documents are used ONLY for verification

  • Worker profiles are stored securely

  • Merchant Shine may contact them regarding job opportunities

12. Updates to This Policy

We may update this policy periodically.
Updates will be posted on this page with a revision date.

13. Contact Us

Merchant Shine / MyNeed.ca
📧 support@myneed.ca
🌐 https://myneed.ca
📍 Toronto, Ontario, Canada